Hospital profile · Beijing
Raffles Hospital Beijing: Phone Lines, Booking and Billing
Raffles Hospital Beijing is part of Raffles Medical Group, a Singapore-based private group, and sits in the Kunsha Building at 16 Xinyuanli, Chaoyang District. Its details appear on two official websites, the group site and the group's China site, and the phone numbers on the two do not fully match. This page shows both and what each line is for.
Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital
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Ask us a question Free first replyBased on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.
Two official sites, two sets of numbers
| Line | Raffles Medical Group site | Raffles Medical China site | German embassy list (June 2026) |
|---|---|---|---|
| General / appointments | +86 10 6462 9112 | +86 10 8793 7700 (24-hour service line) | +86 10 8793 7700 (clinic appointments) |
| Emergency | +86 10 8793 7999 (24-hour hotline) | +86 10 8793 7999 | +86 10 8793 7999 |
| Dental appointments | Not listed | Not listed on the contact page | +86 10 8793 7702 |
| [email protected] | [email protected] | Not listed |
The China site and the embassy list agree on 8793 7700 for appointments and 8793 7999 for emergencies. The group site still shows 6462 9112 as the main line; we have not called any of these numbers, so we cannot say whether the older one still works. Use 8793 7700 first, and the email address for anything you want in writing.
Making an appointment
The China site's appointment page lists three routes: an email link, the WeChat account RafflesHospital_BJ (send your request in the chat), and phone. It does not describe a process specific to patients outside China. Ask for the date, time, doctor and department in writing before you book travel. The group site lists the Beijing hospital's services as family medicine, specialist services, dentistry and orthodontics, health screenings, physiotherapy and travel medicine; the China site lists more departments by name. A department appearing in a menu is not a promise that a specialist is available on your dates.
Direct billing
The China site's direct-billing page says Raffles Hospital Beijing bills more than 50 domestic and international insurers directly, that any co-payment or deductible in your policy is yours to pay, and that only primary insurance coverage is accepted for direct billing. On your first visit, bring your insurance card and your passport; the cashier asks you to complete the insurer's claim form and records your policy. On later visits a signature is enough, according to the page.
The page lists contracted international insurers by name, including AIG, Bupa, Blue Cross and Blue Shield, Emergency Assistance Japan, IMG, MAI, Ping An, Taikang, Tokio Marine and Windstone. The page carries a 2024 copyright line, so check with your insurer that the arrangement is current. If your insurer is not named, the page asks you to phone, since it says the list changes often. If you are paying yourself, the page says cheques, debit cards and credit cards are accepted; our payment guide explains card limits for visitors. The site also describes membership and deposit plans with discounts; we do not assess or recommend them.
Emergency line and opening hours
All three sources give +86 10 8793 7999 as the emergency line, and the group site lists the Beijing hospital's opening hours as 24/7. The China site's emergency department page returned an error when we tried it, so we have not read what emergency care covers. In a life-threatening emergency, call 120.
Finding Xinyuanli
The hospital is in Suite 105, Wing 1 of the Kunsha Building at 16 Xinyuanli, Chaoyang District. For a taxi, the embassy list gives the Chinese address as 北京市朝阳区新源里16号琨莎中心1座105室. WeChat booking through the chat box suits people already living in Beijing; from abroad, email gives you a written record of the date and doctor you were offered.
Which languages are listed
The German embassy list notes English, German and French service for Raffles Hospital Beijing. The hospital's own pages we read do not state which languages its doctors consult in. If English is not your language, ask at booking what can be arranged.
Departments listed for Beijing
The China site's menu for the Beijing hospital lists, among others, family medicine, internal medicine, paediatrics, obstetrics and gynaecology, dental, eye, ENT, orthopaedics, physiotherapy, radiology, traditional Chinese medicine and vaccination. The German embassy list gives a separate dental appointment line, +86 10 8793 7702. A name in the menu tells you the hospital offers that service in some form; it does not tell you how often a specialist is in clinic, so ask for a date with that doctor before you travel.
What the group's other pages do not tell you
Raffles Medical Group runs hospitals in Singapore and elsewhere in China. Services, subsidies and specialists described for those hospitals do not carry over to Beijing. When you read about Raffles on the group site, check that the page is about the Beijing hospital before relying on it.
Questions for Raffles Hospital Beijing
Email [email protected] so the answers are in writing.
- Is +86 10 6462 9112 still in use, or should I always call 8793 7700?
- Can you book [specialty] on [dates], and which doctor will I see?
- Does your direct-billing list include [insurer], and will my policy count as primary?
- Can you send an itemised estimate before I travel?
- Will the consultation be in English, or can you arrange [language]?
Not verified
| Item | Status on 24 October 2026 |
|---|---|
| Whether +86 10 6462 9112 is still in use | Group site only; not tested |
| Scope of emergency care | Department page returned an error |
| Doctors' consultation languages | Embassy list only |
| Prices and packages | Not reviewed |
Raffles has not reviewed this page. Our approach is set out in the editorial policy and in how we verify. Before flying, read the visa guide; for the day itself, the hospital visit guide. The Beijing guide deals with the city, and the overview of cities adds Shanghai and Shenzhen. Other profiles: hospital index. Traceable prices: costs page. Types of planned care: treatments. Who we are: about us. Our fee: pricing. Your data: privacy notice.
Frequently asked questions
What is the phone number for Raffles Hospital Beijing?
The Raffles Medical China site lists +86 10 8793 7700 as the 24-hour service line and +86 10 8793 7999 for emergencies. The group site still shows +86 10 6462 9112.
Does Raffles Hospital Beijing bill insurance directly?
The hospital says it bills more than 50 insurers directly, for primary insurance only, with you paying any co-payment or deductible. Bring your insurance card and passport on the first visit.
Where is Raffles Hospital Beijing?
Suite 105, Wing 1, Kunsha Building, 16 Xinyuanli, Chaoyang District, Beijing.
How do I book Raffles Hospital Beijing?
By email to [email protected], through the WeChat account RafflesHospital_BJ, or by phone.
Sources
- Medizinische Einrichtungen in Peking (06/2026), German Embassy Beijing, Regional Medical Office, 18 Jun 2026. Read 24 Oct 2026. Embassy list of Beijing medical facilities: phones, emergency lines, addresses, service languages.
- Raffles Hospital - Beijing, Raffles Medical Group (official website). Read 24 Oct 2026. Address, 24/7 opening, +86 10 6462 9112, 24-hour hotline 8793 7999, services.
- Contact us - Raffles Hospital Beijing, Raffles Medical Group China (official website). Read 24 Oct 2026. 24H service line 8793 7700, emergency 8793 7999, email, WeChat ID.
- Appointment - Raffles Hospital Beijing, Raffles Medical Group China (official website). Read 24 Oct 2026. Email, WeChat or phone booking.
- Direct Billing - Raffles Hospital Beijing, Raffles Medical Group China (official website). Read 24 Oct 2026. 50+ insurers; primary insurance only; first-visit claim form; named insurers. Page copyright 2024.