Jiahui International Hospital, Shanghai: International Office

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

The hospital and the clinic network are different places

"Jiahui" is also the name of a group of outpatient clinics. Besides the hospital, the group's website lists Jiahui Health sites in Yangpu and Jing'an in Shanghai, and in Suzhou, Kunshan, Shenzhen Futian and Hong Kong. This profile is only about the hospital at 689 Guiping Road, Xuhui District. A clinic can be a convenient place for a consultation, but it is not where a hospital admission, surgery or a full inpatient work-up would take place. When you are given an appointment, check the address on it.

The hospital's location page says it opened in 2017, lists more than 35 specialties including family medicine, general surgery and 24/7 emergency care, and gives its opening hours as 24 hours, Monday to Sunday. Its international page describes it as a 500-bed hospital.

Reaching the International Office

Email is the easiest channel to keep a written record of what was promised. Do not send medical records until you know who will receive them; ask the office which secure channel it uses.

What the office says it handles

The International Patients Services page lists: answers to medical questions before arrival, cost estimates for the course of treatment, professional interpreters, a teleconsultation with a doctor before you travel, a coordinating physician, preparation of medical reports, airport pick-up, help with visa extension if treatment runs long, help with international insurance and third-party payment, liaison with your embassy, and advice on accommodation for family members.

Read these as services the office says it can arrange. The page does not say which of them are charged separately, how long a teleconsultation takes, or whether the doctor you consult remotely is the one who treats you. Visa help is help with paperwork; whether an extension is granted is decided by the immigration authorities, not the hospital. For the visa you need in the first place, see our visa guide.

Asking for an estimate

The hospital invites international patients to request a detailed fee estimate through its contact form. We could not read a price list on the hospital's English pricing page when we checked: the page loaded without readable content. That makes the written estimate the only figure you will have before you travel, so ask for it to be itemised:

• consultation fees, including any teleconsultation before travel;
• tests and imaging, listed one by one;
• any procedure, with anaesthesia, implants or devices, and the operating room shown separately;
• room charges per night and the number of nights assumed;
• medicines to take home and follow-up visits;
• interpreter, airport transfer and other International Office services, if charged.

Ask what happens to the bill if the plan changes after examination. Our treatments overview describes the kinds of planned care we cover, and our costs page explains why we only publish prices we can trace to a source, and why none here comes from Jiahui.

Paying: insurance and self-pay

The hospital's insurance page says it bills "most major insurance companies" directly and that its partner list is updated constantly, but we did not find a readable list. Ask the International Office and your insurer separately whether your plan is billed directly, and whether a guarantee letter is needed for an admission.

The same page says the hospital is a designated provider for China's social medical insurance and for Huhuibao, a Shanghai supplementary scheme. Those only help if you are enrolled in China's social insurance or are a Shanghai resident; a visitor from abroad will normally pay through private insurance or out of pocket. For card limits and mobile payment as a visitor, see our payment guide.

Arriving for care

Bring your passport, which hospitals in China use to register foreign patients, along with the written estimate, any insurance guarantee letter and the documents the International Office asked for. The visit preparation guide has a full checklist. The hospital is in Xuhui District; our Shanghai guide covers airports and getting around.

Questions to send the International Office

Send these by email so the answers arrive in writing.

1. Will my care take place at the hospital at 689 Guiping Road, or at a Jiahui Health clinic?
2. Can you send an itemised estimate, and what would change it after I am examined?
3. Which of your International Office services are charged, and how much?
4. Does the teleconsultation before travel cost extra, and will that doctor treat me in Shanghai?
5. Is [insurer] billed directly for outpatient care and for admission, and must a guarantee letter reach you first?
6. Will an interpreter for [language] be present at each appointment?
7. How should I send my medical records securely?

Not confirmed

The hospital's international page carries a footer date of 1 June 2021, so some of its service list may be older than it looks. Jiahui has not reviewed this page. We do not rank or recommend hospitals (see our editorial policy), and how we verify explains our checks. Shanghai also has public hospitals with international departments; they are listed in the Shanghai guide, and the city comparison covers Beijing and Shenzhen. All profiles are on the hospital index; for our own fees, see pricing, and for who runs this site, about us.

Frequently asked questions

How do I contact Jiahui International Hospital from abroad?

The hospital names its International Office for overseas patients: [email protected] or +86 21 5339 3393. It also lists a mobile number, a 24-hour 400 call centre and a Hong Kong WhatsApp number.

Is Jiahui a public hospital?

No. It is a privately run hospital that opened in 2017 in Xuhui District, Shanghai. Jiahui Health also runs separate outpatient clinics, which are not the hospital.

Does Jiahui publish its prices?

We could not read a price list on its English site. The hospital offers a detailed estimate on request; ask for it to be itemised in writing.

Does Jiahui International Hospital have an emergency department?

The hospital's location page lists 24/7 emergency care and 24-hour opening. If you need an ambulance anywhere in mainland China, the number is 120.

Sources

1. International Patients Services, Jiahui Health (official website). Read 24 Oct 2026. International Office services, phone numbers and email; 500-bed hospital. Page footer shows 2021-06-01.
2. Jiahui International Hospital (Shanghai), Jiahui Health (official website). Read 24 Oct 2026. Opened 2017; 35+ specialties incl. 24/7 emergency; open 24 hours; 689 Guiping Road.
3. Insurance, Jiahui Health (official website). Read 24 Oct 2026. Social medical insurance and Huhuibao designation; direct billing with most major insurers.
4. Contact us, Jiahui Health (official website). Read 24 Oct 2026. 24h call centre 400 868 3000; online forms.

Related

• Medical care in Shanghai for international patientsShanghai runs an international medical services pilot at 13 public hospitals. Hospital profiles, airports, payment, visas and what we are still checking.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.