Renji Hospital, Shanghai: International Medical Service

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

Three desks, three addresses

The hospital's IMS page lists an international clinic on each of three campuses:

The hospital's international patient FAQ describes the main site differently: headquarters at 160 Pujian Road, Pudong, near Tangqiao metro station, with IMS on the first floor of Building 15, with its own entrance. These may be two entrances to the same site, but we have not confirmed it. Ask which street entrance to use when you book. The IMS page says the three campuses share resources and offer the same service; check that the doctor you need works at the campus you are booked into.

Ways to book IMS

The current FAQ gives two booking routes: phone on +86 21 6838 3408 (working days, 8:00 to 17:00) and email to [email protected]. The older "How to consult" page (April 2024) lists the three campus numbers above, the hospital's WeChat account (仁济医院国际医疗 RenjiHospital) and, for insured patients, your insurer's own app, with 6838 3408 as the consultation hotline. The top of the hospital site shows 021-5875 2345, which is the hospital's general number, not the IMS line.

According to the FAQ, after you send a request the team reviews your details, may arrange an online consultation, and a doctor issues a preliminary plan within 1 to 3 working days listing examinations, treatment and follow-up. The team then confirms time and itinerary. An earlier Q&A page says IMS works by appointment but will try to fit in patients without one, and that you can book a specialist directly or start with a general practitioner if unsure which department you need.

The insured-patient sequence, including the last step

The April 2024 page sets out what happens on the day for patients using insurance:

1. Make an appointment.
2. Register at reception with your insurance card and your passport or ID card. The Q&A says original cards are needed; an electronic insurance card is accepted where you have one.
3. Fill in the claim form your insurer requires.
4. See the doctor. If needed, staff accompany you to tests.
5. Go back to reception with your claim form once everything is finished.

The fifth step is the one visitors tend to miss: leaving straight after the last test can leave the claim incomplete. The same page warns that direct billing does not guarantee full cover; anything your policy does not cover is billed to you after the hospital has dealt with your insurer. For an admission, the Q&A says to tell the outpatient insurance specialist when the doctor recommends it, and IMS will help request a guarantee letter from your insurer.

The insurer list on the hospital's insurance page is not readable as text, so we cannot name the companies. If you pay yourself, the FAQ lists Visa and Mastercard, Alipay and WeChat Pay, and cash in yuan. Our payment guide explains limits for visitors' cards and wallets.

No emergency service at IMS

The Q&A answers the question directly: IMS has no emergency service, and patients with symptoms such as fever, chest tightness or acute abdominal pain should seek emergency care straight away. Renji does run a hospital Emergency Department, described on a separate English page, but that is not part of the international service. For urgent care in Shanghai, call 120.

Languages and records

The FAQ says IMS provides translation in English, French, German, Japanese, Korean and other languages. It also says medical records are emailed after discharge, can be printed at the nursing station on showing your passport, or can be sent abroad by courier with the cost paid on delivery. Inpatient bills can be checked in the hospital's WeChat mini program.

Questions to send IMS

Email [email protected] and name the campus you want.

1. Which campus will I attend, and which street entrance should I use?
2. Does the doctor I need work at that campus on my dates?
3. Is [insurer] on your direct-billing list, and which claim form should I bring?
4. Can you provide an interpreter for [language] throughout my consultation?
5. What should I do if I become unwell outside IMS opening hours?
6. How will I receive my records once I am home?

Unconfirmed

Renji also appears on Shanghai's 2024 list of public hospitals piloting international medical tourism, which our Shanghai guide reproduces in full. The hospital has not confirmed anything on this page. Our editorial policy rules out rankings, and how we verify sets out the sourcing. Entry routes are in the visa guide and documents to carry in the hospital visit guide. The hospital index lists all profiles; set Shanghai against Beijing and Shenzhen using the cities overview. We publish traceable prices on the costs page, describe planned care on the treatments page, list our fee on the pricing page and explain how we handle data in our privacy notice.

Frequently asked questions

Does Renji International Medical Service have an emergency room?

No. The hospital says IMS has no emergency service and tells patients with urgent symptoms to seek emergency care straight away. Call 120 in an emergency.

How do I book Renji International Medical Service?

By phone on +86 21 6838 3408 (working days 8:00 to 17:00) or by email to [email protected]. The hospital's WeChat account also takes bookings.

What do insured patients need to do at Renji?

Register with your insurance card and passport, complete your insurer's claim form, see the doctor, then return to reception with the claim form when you have finished.

Which Renji campuses have an international clinic?

East (Pudong), West (Huangpu) and South (Minhang). Opening hours differ; only the East desk lists Saturday hours.

Sources

1. Thirteen hospitals receive plaques as Shanghai public hospital international medical tourism pilot units, Jiefang Daily / Shobserver, 19 Sep 2024. Read 20 Oct 2026. Names all 13 hospitals.
2. How to consult, Renji Hospital, International Medical Service (official website), 25 Apr 2024. Read 24 Oct 2026. Campus phone numbers; WeChat; insurer app; consultation hotline 6838 3408; email; five-step insured visit; coverage reminder.
3. Q&A, Renji Hospital, International Medical Service (official website), 25 Apr 2024. Read 24 Oct 2026. Direct billing and self-pay; documents; no emergency service; appointments; specialists; guarantee letter.
4. Renji International Medicine Service, Renji Hospital, International Medical Service (official website), 25 Apr 2024. Read 24 Oct 2026. Three campus addresses and opening hours; shared service across campuses; direct billing with some insurers.
5. International Patient FAQ, Renji Hospital, International Medical Service (official website). Read 24 Oct 2026. Headquarters 160 Pujian Road, IMS 1F Building 15; booking phone and email; 1-3 working day plan; languages; payment; records. No date shown.
6. Department of Emergency, Renji Hospital (official website), 1 May 2024. Read 24 Oct 2026. Hospital emergency department (separate from IMS).

Related

• Medical care in Shanghai for international patientsShanghai runs an international medical services pilot at 13 public hospitals. Hospital profiles, airports, payment, visas and what we are still checking.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.