University of Hong Kong-Shenzhen Hospital: Booking and IMC

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

General clinics or the International Medical Center

The hospital's English booking guide, dated 11 March 2026, separates two services:

The guide says online booking covers first and follow-up general outpatient visits, but not every department offers it. Health assessments have their own line: +86 755 8691 3333 extension 6073, weekdays 12:00 to 17:00, according to the IMC page. Our treatments page covers check-ups in general terms.

We have not compared fees between the two services, and the hospital does not publish them side by side. Ask each line what a first consultation costs before you choose.

Booking in person does not mean seeing a doctor that day

Self-service kiosks on floors one to four of the outpatient building take bookings from 7:30 to 18:30, seven days a week, and the cashier counters from 8:00 to 17:30 (except for obstetrics). The guide adds a plain warning: a patient who books on site might not see a doctor the same day. If you have a short trip, book before you arrive.

The Hong Kong number is a phone line

IMC publishes a Hong Kong number for callers there. It is a contact channel for the Shenzhen hospital. It does not mean you can be seen in Hong Kong, and it does not change what you need to cross the border. Mainland China entry rules apply when you travel from Hong Kong to Futian; read our visa guide, which sets out the entry routes that fit a hospital visit. The hospital also runs a separate hotline (+86 755 8691 3101) for a Hong Kong government support scheme for Hospital Authority patients living in Guangdong; that scheme is for Hong Kong residents, not for visitors from abroad.

Insurance: card or guarantee letter

The IMC insurance page is more specific than most hospital pages about how each insurer pays. It lists companies by the document you need:

• Direct-billing card for outpatient visits, guarantee letter for admission: for example Ping An Health, Generali China, AIA Life, CPIC Health, Fosun United Health, ICBC-AXA Life, Taikang Life, China Health Connect (商保通), Zhibao and JD Allianz.
• Guarantee letter only: assistance companies and brokers, for example Emergency Assistance Japan, International SOS, AXA Travel Assistance, Huatai Insurance Brokers and others.

So with some insurers you can show a card at an outpatient visit; with others, nothing is billed directly until a guarantee letter reaches the hospital. The page tells patients to contact their insurer first and says coverage depends on the individual policy. The page also names partnerships with AIA and AXA in Hong Kong. For paying without insurance, see our payment guide.

Finding the hospital

The hospital is on Haiyuan 1st Road in Futian District, at the junction of Baishi Road and Qiaocheng East Road, according to Shenzhen's government English portal (October 2024), which lists its appointment line as +86 755 8691 3333. IMC gives the same site in its address. The hospital's English pages list the same 3333 number for enquiries and +86 755 8691 3119 for feedback. Our Shenzhen guide covers arriving via Hong Kong.

Emergency care

The hospital lists a Department of Accident and Emergency among its clinical services. Its English page for that department did not show any content when we checked, so we have not confirmed its hours or whether IMC has a separate emergency service. Shenzhen's government portal tells foreigners to call 120 for an ambulance.

Questions for IMC or the general clinic line

Ask both lines if you have not decided which service to use.

1. For [specialty], can I book through IMC, or only through the general clinics?
2. What does a first consultation cost at IMC and at the general clinic?
3. Can I book before arriving with a passport number, and how do I confirm the slot?
4. Does [insurer] give me a direct-billing card for outpatient visits here, or do you need a guarantee letter?
5. Will the doctor consult in English, or should I bring an interpreter?
6. Where in the hospital is IMC, and where do I register on arrival?

Not yet verified

The hospital says it joined Guangdong's first group of international medical services pilot hospitals in March 2026. HKU-SZH itself has not checked anything here. Our editorial policy explains why hospitals are never ranked on this site, and how we verify describes our checks. About us says who runs the site, and our coordination fees are on the pricing page. For a day-of-visit checklist, see the visit preparation guide. Compare Shenzhen with Shanghai and Beijing in the city comparison, and find other profiles on the hospital index. Sourced figures are on the costs page.

Frequently asked questions

Does HKU-Shenzhen Hospital have an English booking line?

Yes. The hospital lists +86 755 8691 3366 (English) for general outpatient clinics and +86 755 8691 3388 for its International Medical Center, with different service hours.

Can I see a doctor in Hong Kong through this hospital?

No. The +852 number is a phone line for the Shenzhen hospital's International Medical Center. Treatment takes place in Futian, Shenzhen, and mainland entry rules apply.

Can I book on the day at HKU-Shenzhen Hospital?

You can book at kiosks and counters on site, but the hospital warns that you might not see a doctor the same day.

How does insurance work at the International Medical Center?

It depends on the insurer: some issue a direct-billing card for outpatient visits and a guarantee letter for admission; others work by guarantee letter only. Check with your insurer first.

Sources

1. Appointment Channels (Booking Guidelines), The University of Hong Kong-Shenzhen Hospital (official website), 11 Mar 2026. Read 24 Oct 2026. Online, WeChat and 91160 booking; general and IMC hotlines with hours; on-site booking may not mean same-day visit.
2. Insurance services (保险服务), The University of Hong Kong-Shenzhen Hospital, International Medical Center. Read 24 Oct 2026. Direct-billing partners by voucher type (card or guarantee letter); IMC contact and address. No date.
3. International Medical Center home (国际医疗中心), The University of Hong Kong-Shenzhen Hospital, International Medical Center. Read 24 Oct 2026. IMC phone booking and hours; WeChat booking; health assessment line.
4. Introduction, The University of Hong Kong-Shenzhen Hospital (official website). Read 24 Oct 2026. Public hospital built by Shenzhen government; opened 2012; 2,000 beds in operation; 3A 2017; Guangdong pilot March 2026.
5. How to see a doctor in Shenzhen?, EyeShenzhen (Shenzhen government English portal), 9 Oct 2024. Read 24 Oct 2026. Call 120; HKU-SZH address and appointment hotline 0755-86913333.

Related

• Medical care in Shenzhen for international patientsShenzhen sits next to Hong Kong and is part of Guangdong's 2026 international medical pilot. Getting there, payment, visas and hospital profiles.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.