Children's Hospital, Zhejiang University: Intl Medicine

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

A two-hour phone window

The international department's appointment number is +86 571 8667 0317, answered from 14:00 to 16:00, Monday to Friday, China time (UTC+8). No other hours, and no email address, are given. Those two hours fall at very different times depending on where you are calling from:

Families in the Americas will be calling in the middle of the night. No voicemail or call-back arrangement is described, so if nobody answers, the next chance is the following weekday. The page names "online appointment" as a second option but gives no link or instructions for it, so we cannot say how it works.

On the day: register first, then go to the department

The page sets out two steps. After booking, bring the child's passport, health insurance card and medical records. On arrival, register at the registration window with the passport or another identity document, and only then go to the Department of International Medicine, which is on the second floor of the outpatient building at the Binjiang campus. The footer gives the hospital's address as 3333 Binsheng Road.

The page does not say who may register a child. If a grandparent, nanny or one parent travelling alone will bring the child, ask in advance whether a letter from the other parent or a copy of the parents' passports is needed. Leave time for the registration window before the appointment; the page does not say how long registration takes.

The page footer shows icons for the hospital's WeChat and Weibo accounts, but it does not say whether the international department takes bookings or questions through them.

Three insurers billed directly

Three companies are named for direct billing in the international department: Ping An, MSH China and MediLink-Global. The page adds that you should contact your insurer for details. If your plan is with one of the three, ask the insurer whether it must issue a guarantee before the visit, and whether tests ordered on the day are covered as well as the consultation. A family whose plan is with another company should expect to pay and claim back; our payment guide explains which foreign cards and wallets work in Chinese hospitals.

Consultation fees are published

Unusually, the page lists outpatient specialist consultation fees per visit, at two levels (senior specialist and junior specialist). We do not reproduce hospital prices on profile pages, because they change without notice and the page gives no date for them. Read the current figures on the hospital's page, and remember they are for the consultation only: tests, medicines and any admission are charged separately. Our costs page explains how we handle price data.

Preparing the child's records

The hospital asks you to bring medical records, and a short consultation goes further if they are easy to read. Put them in date order with discharge letters first, then test results and imaging (on a disc or with a download link). Add a list of current medicines with doses, any allergies and the vaccination record. The page says nothing about translation, so if the records are in a language other than English or Chinese, have the key documents translated before you travel. A one-page summary from your own paediatrician is often the most useful document of all.

Help with calls in English

Zhejiang's 12345 government service hotline has offered English between 8:30 and 17:30 on working days since August 2026, according to the city's official English news site. It answers public-service questions and is not a medical line, and we do not know whether its operators will help with a hospital booking. It may still help a family check a number or understand a recorded message.

Not for emergencies

The page says the service is for non-urgent appointments and that in a medical emergency you should call 120. With the phone line open for only two hours on weekdays, any illness that cannot wait should go straight to emergency care.

What the page leaves out

For a family considering travel with a sick child, several things are missing: the age range seen, which specialties hold international clinics, whether the doctor speaks English, how long reports take, and how follow-up works after you leave China. None of this means the answers are unfavourable, only that they must be asked. We also do not suggest that any child's condition is suitable for treatment after a long journey; that is a decision for the child's own doctors.

Questions for the international department

Call +86 571 8667 0317, 14:00 to 16:00 China time on a weekday.

1. Is there an email address we can use, given the time difference?
2. Which specialties see children in the international department, and up to what age?
3. Will the doctor speak English, or should we bring an interpreter?
4. Who may register the child, and what documents does the accompanying adult need?
5. Is our insurer, [insurer], billed directly, and if not, how do we pay?
6. How and when will we receive reports, and in which language?

Gaps on 24 October 2026

The Children's Hospital has not confirmed what is written here. The Second Affiliated Hospital, also at Binjiang, lists its international department as unavailable to patients under 14, which makes this hospital the usual starting point for children in the city. Our Hangzhou guide has the airport and transit details, and the cities page compares Hangzhou with Shanghai and Chengdu. Every profile is listed on the hospital index. Read the hospital visit guide for documents and the visa guide for entry. Our labels are explained in how we verify and our approach in the editorial policy; care types are listed on the treatments page; pricing covers what our own help costs; and the about page tells you who writes these profiles.

Frequently asked questions

When can I phone the international department of Zhejiang University Children's Hospital?

From 14:00 to 16:00 China time, Monday to Friday, on +86 571 8667 0317. No other hours are published.

Where is the international department at Zhejiang University Children's Hospital?

On the second floor of the outpatient building at the Binjiang campus. Register at the registration window with the child's passport first.

Which insurers are billed directly at Zhejiang University Children's Hospital?

Ping An, MSH China and MediLink-Global, according to the hospital's English page.

Does Zhejiang University Children's Hospital publish its fees?

Its English page lists per-visit specialist consultation fees at two levels, without a date. Tests and treatment are charged separately.

Sources

1. International Medicine Department, Children's Hospital, Zhejiang University (official English website). Read 24 Oct 2026. Binjiang outpatient building 2F; phone 2-4pm weekdays; Ping An, MSH, MediLink direct billing.

Related

• Hangzhou medical guide for international patientsHangzhou for patients from abroad: Xiaoshan airport and the Zhejiang transit area, booking lead times at six hospitals, English on the 12345 line, and gaps.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.