Second Affiliated Hospital, Zhejiang University (SAHZU)

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

The International Medicine Department or a general clinic

SAHZU's English site has two separate guides, and the choice between them shapes the whole visit.

For someone still abroad, the IMD is the only route that can be arranged before arrival, because a general clinic booking needs a medical record that is created at the hospital.

Contradictions in the IMD's own pages

• Notice period. The "Schedule your visit" guide says appointments should be made at least 1 day ahead. The online form page says at least 3 days. Allow three days, or more for anything other than a simple consultation.
• Email. The guide gives [email protected]; the site footer gives [email protected]. Both are on the university's domain. Write to the first for appointments and copy the second if you get no answer.
• Campus. The form books "the International Medicine Department in our Binjiang Campus" (1511 Jianghong Road, south of the Qiantang River), while the footer and many directories give the main campus at 88 Jiefang Road. Go to Binjiang unless your confirmation says otherwise.

The phone line, +86 571 8971 3988, is the same on every page, staffed Monday to Friday from 8:00 to 17:00.

The form asks for a Chinese address

The IMD form marks patient name, sex, birthday, nationality, passport number, permanent address in China, mobile number (placed under "Contact Number (in China)"), email, requested date and department as required. A visitor will often have no permanent address in China and no Chinese mobile number. Do not invent either. Phone or email the department first and ask how an overseas patient should complete the form; a hotel address, if you have booked one, may be what they want, but let them say so.

If you choose a general clinic

The general guide is detailed, and strict. After registering in person with the name and number on your passport, you can hold no more than two appointments at a time. If you have not paid online, you must confirm the appointment at a window or kiosk between 16:30 the day before and 16:30 on the day. Cancel twice within 24 hours and you are barred from booking for 7 days; miss an appointment and the same 7-day bar applies. These rules apply to the patient and to whoever made the booking in the app. Unless you read Chinese and can use Alipay, the IMD will be simpler.

Who pays, and how

The IMD's insurance page says direct billing is available in the department with the companies shown, and that the list is updated often. The list is an image headed with an update date of 9 December 2024 and shows about 30 company logos, among them AIA, Allianz, Blue Pass, China Health Connect, Cigna & CMB, CPIC, Euro-Center, Fosun Health, Generali China, Global Doctors, ICBC-AXA, International SOS, MediLink-Global, MSH China, PICC, Ping An Health, Prosper, Taikang and WellBe. Without a listed insurer, the hospital accepts international UnionPay, Visa and Mastercard cards. See the payment guide for backup options.

English and other languages

The hospital says "most doctors at SAHZU speak English" and recommends booking ahead so it can arrange an English-speaking senior specialist; volunteers help with other widely used languages. That is the hospital's own description, not a guarantee for every clinic. When you request an appointment, name the specialty and say that you need English; the hospital links its ability to arrange this to advance notice.

Accreditation and remote consultation

The site carries a JCI badge. Our earlier research found that the badge relates to a past accreditation period; we have not confirmed current status with Joint Commission International, so we do not rely on it. The site's menu also mentions a teleconsultation and referral programme with UCLA, which we did not examine.

Questions for the International Medicine Department

Email [email protected] or call +86 571 8971 3988 on a weekday.

1. I live abroad and have no permanent address or mobile number in China. How should I fill in your form?
2. How many days' notice do you need: one or three?
3. Will my appointment be at Binjiang?
4. Can you arrange an English-speaking specialist in [specialty]?
5. Is [insurer] still on your direct-billing list?

Points the hospital has not settled

SAHZU has not confirmed this profile. The Children's Hospital of Zhejiang University also has its international clinic at Binjiang and is the place to ask about patients under 14. Our Hangzhou guide covers the airport and the government hotline's English service, and the cities page sets Hangzhou beside Shanghai, Beijing and others. The hospital index holds the full set of profiles. Read the visa guide for entry, the visit guide for documents, how we verify for our labels and the editorial policy on rankings; published price figures are on the costs page, our own fee is on the pricing page, the treatments page lists care types, and about us introduces the team.

Frequently asked questions

Where is SAHZU's International Medicine Department?

The online booking form books it at the Binjiang campus, 1511 Jianghong Road. The main campus is at 88 Jiefang Road.

How much notice does SAHZU's international department need?

One page says at least 1 day and the booking form says at least 3 days. Allow at least three.

Can a foreigner book a general clinic at SAHZU from abroad?

Not easily. The hospital requires international patients to register in person at a service window before they can book a general clinic online or at a kiosk.

Does SAHZU see children in its international department?

The hospital lists the International Medicine Department among services not available to patients under 14.

Sources

1. International Medicine Department, Second Affiliated Hospital, Zhejiang University (official English website). Read 24 Oct 2026. Binjiang campus; at least 3 days ahead; phone and hours; GlobalHealth email.
2. Schedule your visit to the International Medicine Department, The Second Affiliated Hospital, Zhejiang University School of Medicine (official English website). Read 24 Oct 2026. Phone 0571-89713988 weekdays 8-17; online form; WeChat; at least 1 day; [email protected]; bring passport, insurance card, records.
3. General consultation for international patients, The Second Affiliated Hospital, Zhejiang University School of Medicine (official English website). Read 24 Oct 2026. Register at window first; 7 days from 15:00; out-of-pocket outside IMD; two-appointment limit; confirmation, cancellation and no-show bars; under-14 exclusions.
4. Insurance & Direct Billing, The Second Affiliated Hospital, Zhejiang University School of Medicine (official English website), 9 Dec 2024. Read 24 Oct 2026. Image list of direct-billing companies updated 2024-12-09; UnionPay/Visa/Mastercard; most doctors speak English; volunteers for other languages.

Related

• Hangzhou medical guide for international patientsHangzhou for patients from abroad: Xiaoshan airport and the Zhejiang transit area, booking lead times at six hospitals, English on the 12345 line, and gaps.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.