Hangzhou First People's Hospital: International Patients

Based on public sources, checked on 24 Oct 2026; not confirmed by the hospital. Phone numbers, hours and procedures can change; confirm them with the hospital before you travel.

The form expects you to live in China

Requests need three days' notice, after which the International Medicine Department is meant to call or write to confirm. The form will not submit without the patient's name, sex and birthday, nationality and passport number, a permanent address in China, a mobile number (set under a heading that reads "Contact Number (in China)"), an email address, a date and a department. Naming a doctor is optional.

A visitor will usually have neither a permanent Chinese address nor a Chinese mobile number. Do not fill in a made-up address or someone else's number to get past the form: the hospital may use them to contact you, and a booking made on false details can cause problems at registration. Use one of the other routes below and ask how they want an overseas patient to proceed.

Routes that work from abroad

One oddity: on the English home page, the hotline is displayed as 0571-5600 7402, but the clickable link behind it dials a different number, 0571-5607 0677. If you tap the number on a phone, check what your phone is about to call. We list the number as it is displayed, since it appears that way on every page.

Where to go

The contact page gives the hospital's address as 261 Huansha Road. The hospital describes itself as having nine hospital districts, but its English pages do not say which site, building or floor the International Medicine Department occupies. Ask for this in writing when your appointment is confirmed, because "First People's Hospital" will mean the Huansha Road site to most drivers.

A billing list that is not there

The appointment page tells patients to check with their insurer "or our direct billing company list", but we found no such list on the English site. Until the hospital names the companies it bills, assume you will pay yourself and claim back. The payment guide covers what foreign patients can use to pay, and our costs page lists the price data we have sourced.

Languages are not stated

The English pages say nothing about the languages spoken by doctors or staff, or about interpreters. The existence of an English booking form and an international department suggests English is catered for, but it is not stated. Ask by email, and if you need another language, ask whether the hospital can arrange it or whether you should bring someone.

On an embassy list

Hangzhou First People's Hospital also appears on a list of approved hospitals that the Belgian embassy issued in May 2026, with a phone number that differs from the hotline on the hospital's English pages. The list seems to concern medical examinations, not general care, so it does not change the booking routes above.

If you are already in Hangzhou

Being in the city opens more options. A hotel can phone the hotline for you during its hours, which fall in the early morning from Europe and overnight from the Americas. With a Chinese phone number the online form becomes usable, provided the hospital accepts a hotel address as the "permanent" one; ask before assuming it does. Zhejiang's 12345 public-service line takes calls in English on working days, which may help with directions or general questions, though it is not a medical service.

Large Chinese hospitals often run several sites under one name, and this one says it has nine. A booking confirmation that names only the hospital is not enough; it should name the site.

Urgent problems

Use 120, not the booking form, in an emergency: the hospital says the form is for non-urgent visits only.

Email before booking

Send to [email protected].

1. I live outside China, with no address or phone number there. How can I book with the International Medicine Department?
2. At which site, building and floor is the department?
3. Do your doctors consult in English, or do you provide an interpreter?
4. Which insurers do you bill directly? Is [insurer] one of them?
5. Is +86 571 5600 7402 the right number to call from abroad?

Still to be confirmed

We have not had this profile confirmed by the hospital. The Affiliated Hospital of Hangzhou Normal University uses an almost identical form with the same China-address field; the university hospitals, such as FAHZU, handle it differently. The Hangzhou guide compares all six, and the cities page covers other cities. Read the visa guide before you plan the trip and the hospital visit guide for documents to pack. Every profile is on the hospital index; our sourcing is described in the editorial policy and on the verification page; about us introduces the team; and the treatments page, pricing and privacy notice explain the rest of this site.

Frequently asked questions

Can I book Hangzhou First People's Hospital from abroad?

The online form asks for a permanent address and mobile number in China. Email [email protected] or phone +86 571 5600 7402 on a weekday to ask how an overseas patient should book.

How much notice does Hangzhou First People's Hospital need?

At least three days, according to its appointment page.

Where is Hangzhou First People's Hospital?

Its contact page gives 261 Huansha Road. The international department's building and floor are not stated, so confirm them when you book.

Does Hangzhou First People's Hospital bill insurers directly?

The appointment page refers to a direct-billing list, but no list is published on the English site. Ask the hospital which insurers it bills.

Sources

1. Appointment, Hangzhou First People's Hospital (official English website). Read 24 Oct 2026. 3 days ahead; form asks for permanent address in China; hotline.
2. List of approved hospitals (14 May 2026), Embassy of Belgium in China, 14 May 2026. Read 24 Oct 2026. Includes Hangzhou First People's Hospital and Sir Run Run Shaw Hospital with different phone numbers.
3. Contact HZFPH, Hangzhou First People's Hospital (official English website). Read 24 Oct 2026. 261 Huansha Road; [email protected]; 0571-56007402 weekdays 8-12, 13:30-17; 0571-87914773.
4. Patients & Visitors, Hangzhou First People's Hospital (official English website). Read 24 Oct 2026. Telephone reservation 0571-56007402; email reservation [email protected].
5. Home page, Hangzhou First People's Hospital (official English website). Read 24 Oct 2026. Founded 1923; Westlake University affiliation; nine hospital districts; hotline displayed 56007402 but tel link 56070677.

Related

• Hangzhou medical guide for international patientsHangzhou for patients from abroad: Xiaoshan airport and the Zhejiang transit area, booking lead times at six hospitals, English on the 12345 line, and gaps.
• Which visa do you need for medical treatment in China?Compare transit, short-stay and Hainan entry policies for medical travel, with official sources and questions to confirm with your visa office.
• How to pay for medical care in China as a visitorHow visitors pay Chinese hospitals: mobile payment limits since 2024, international cards, cash, insurance direct billing and guarantee letters.
• Preparing for a hospital visit in China: documents and stepsWhat to bring to a Chinese hospital as a visitor: passport, translated records, insurance letters. How booking and registration work, and what to ask.